Every company must have someone special who is responsible as IT support staff. Especially with the increasingly rapid development of information technology as it is today. IT support experts must immediately understand the problems they face related to computer network system disturbances and On-Site PC Services while capable of solving the problems quickly.
Being an IT support, of course, you must have a strong computer education, in addition to understanding hardware (hardware) also mastering software (software). Patience and thoroughness in dealing with problems are some of the keys to a successful IT support task. IT support is a person who is responsible for the installation and performance evaluation of computerized hardware and software as a network system development.
So that it can minimize disturbances or errors in the company’s computerized system. Thus the performance of the company is faster and more efficient. In this digital era, support from IT staff or officers is very important. Especially in anticipating the theft of user or customer data by irresponsible persons.
Especially for e-commerce companies, the task of IT support is as important as the heart for humans. The ability to anticipate attacks or intrusions from hackers that can interfere with network system performance. Failure to anticipate every problem can cause the company to go out of business.
In simple terms, the work area of IT support is described as follows:
– Customer support, whose job is to collect and analyze fundamental problems,
– Technical support in charge of handling server downtime, monitoring server performance, and so on
– As well as advanced support, IT staff is tasked with analyzing and solving problems related to software systems and hardware from computer networks. Thus the system performance becomes integrated and makes it easier for users.
The task of IT support is to provide work support to users of computer network systems in the company. Of course, the support provided is all things related to information technology (IT). The task of IT support in every company is the same, only the development differs depending on the company.