In a company, a technician that has full responsibility for installation, improvement, and evaluation of the main objects in the IT department and computer technology like software, computer, and network system development is IT support. Those who work in this profession must understand the installation, On-Site PC Services, and maintenance of computers, software, and networks. This is because in a company, especially an office in each process, it must depend on these 3 things. Therefore, when there is damage or disruption, IT support must immediately find a solution.
Considering that the scope of the IT support profession is quite broad because it can be further divided based on the required expertise and of course affects the job later. The most common ones are Help Desk Analysts, Computer Systems Analysts, and Network Support Specialists. Keep in mind that some people have the wrong assumption that IT support and IT staff, or even network IT, have the same position and job desk. It is just a matter of perspective and how people perceive a profession with other people. An IT staff is more inclined towards the creation and maintenance of elements in the software (programming). While network IT, of course, is more focused on internet network problems, LANs, or other means of connecting. An IT support is usually not required to fully understand one area given his big responsibilities such as (hardware and software management).
After knowing what IT support is, then you need to know the duties and responsibilities of IT support itself. This information will be very important, especially for those of you who are interested in trying this one profession. An IT support must be able to ensure computer usage can run properly and connections between clients in a network can run properly. If you find a disturbing problem, you must immediately find a solution.